WORKSHOPS

Best way to acquire the cutting edge information about DMSRetail's proprietary performance systems is attending the DMSRetail West Africa workshops...
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TESTIMONIALS

Information & clarity received has helped to better define objectives & expectations in a retail business.
--Adenike Ogunlesi, Owner/CRO @ Ruff & Tumble
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SUCCESS TOOLS

DMSRetail West Africa offers various success guides and tools as well as self study programs and courses for elevated knowledge and expertise...
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The Retail Owners & CEOs Success Workshop

This workshop is designed to help Retail Owners, CEOs & COO with a better understanding of the key issues and challenges in retail and how to deal with them, from defining your corporate strategic vision to managing expansion in retail.

The Workshop will support retail Owners/CEOs/COO in moving their personnel from the traditional retail management to a more scientific approach that foster a value-partner relationships with customer
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Retail Operations Management Workshop

In today's dynamic retail environment, the retail leader who desires to make a difference in his business every single day, must seek to increase knowledge and understanding of retailing in the 21st Century and learn what contributes more to the success of the retail organization. To that retail leader, we recommend that you attend The Retail Operations Management Workshop because it's the one place you'll be guaranteed to get the answer. The workshop delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.
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The Retail Store/Outlet Management For Success Workshop

Retail sales are a function of making an emotional connection with the customer on a level that makes them want to take a piece of your store – your brand – home with them. Whether you're a Fortune 500 company, or the Shop Around the Corner, your customers need to know and understand you. They want to engage with you and experience your brand through the shopping experience. What do your stores say about you? Do they engage the customer? Do they excite the customer? Do they assist the customer in finding what they're looking for quickly and easily? Is your store environment your best salesperson? It should be.
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Sales Skills For Good & Bad Times Workshops

Whether you are an individual or a large company, everything else being equal, the best way to improve your bottom line is to improve your top line. Profitable sales are what drive ALL businesses and the retail business is front and center with this concept. The top line sales figure works both horizontal and vertical in the success of Retail companies. Companies and Owners make more money when there is top line improvement. Regional and District managers make more money when there is top line improvement. Store Managers and Sales Associates make more money as well. The higher total sales numbers will create larger dollar budgets for advertising and other investments, creating a cycle of growth and prosperity.
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Customer Service Fundamental Workshop

The Customer Service Fundamental is designed to provide essential training that will get your associates up to speed and ready in a very short time. This is beneficial to the individual, as well as the management to ensure that the new employee and old associates performs the basic customer service requirements flawlessly. Retailers want people who are both willing and able to provide their customers with excellent customer service. They know that the key to their success lies in their ability to provide consistently excellent customer service. This workshop will provide participants both with the “why” and “how to” of great customer service.
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The Retail Math and Analytic Workshop

The success of your retail operation has a lot to do with accurately determining, measuring and improving your Key Performance Indicators. The Retail Math & Analytics Workshop is a 2-Day intensive discussion and practical sessions on the most important Retail Management Metrics, KPI's and Retail Analytics. Retail Management Balanced Score Cards as well as Profit Multipliers are also discussed in detail.
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The Retail Store/Outlet Design & Visual Merchandising Workshop

Retail sales are a function of making an emotional connection with the customer on a level that makes them want to take a piece of your store – your brand – home with them. Your customers want to engage with you and experience your brand through the shopping experience. What do your stores say about you? Do they engage the customer? Do they excite the customer? Do they assist the customer in finding what they're looking for quickly and easily? Is your store environment your best salesperson? It should be.

This workshop will give you the foundation you need to achieve the fundamental goal of any store design or visual merchandising effort, that is, to increase sales.
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The Telecom Retail Management Workshop

In today's dynamic retail environment, the Telecom retail leader who desires to make a difference in the telecom retail business every single day, must seek to increase knowledge and understanding of telecom retailing in the 21st Century and learn what contributes more to the success of the telecom retai l o r g a n i z a t i o n s . To that telecom retail leader, we recommend that you attend The Telecom Retail Management Workshop because it's the one place you'll be guaranteed to get the answers. The workshop delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.
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The Retail Pharmacy Management Workshop

In today's dynamic retail environment, the retail pharmacy leader who desires to make a difference in the retail pharmacy business every single day, must seek to increase knowledge and understanding of pharmacy retailing in the 21st Century and learn what contributes more to the success of the retail pharmacy organizations.

To that retail pharmacy leader, we recommend that you attend The Retail Pharmacy Management Workshop because it's the one place you'll be guaranteed to get the answers. The workshop delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.
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How Can DMSRetail West Africa Help?

DMSRetail West Africa can help your company or career in retail management in one or more ways as listed below:

  • Consulting services will diagnose what can and may be improved in your operation to further sales, customer experience and ultimately profits.

  • Through products and services like workshops, courses, success guides and tools, we can help elevate the knowledge level and expertise of your staff.